Refund policy
Exchange Policy
At Mata Payals, Every Piece Of Jewellery Is Thoughtfully Handcrafted By Skilled Artisans. Due To The Handcrafted Nature Of Our Products, Slight Variations May Occur, Making Every Piece Beautifully Unique.
We Encourage You To Review The Product Details, Images, Size And Specifications Carefully Before Placing Your Order.
Returns & Refunds
We Currently Do Not Offer Returns Or Refunds. However, Eligible Products May Be Exchanged In Accordance With The Policy Outlined Below.
Exchange Eligibility
If You Would Like To Exchange A Product, Please Contact Us Within 7 Days Of Delivery.
To Be Eligible For An Exchange:
* The Product Must Be Unworn, Unused And In Its Original Condition.
* All Original Tags, Packaging And The Invoice Must Be Intact.
* Products Without The Original Tag Will Not Be Eligible For Exchange.
* Products That Show Signs Of Use, Damage Or Alteration After Delivery May Not Be Accepted For Exchange.
How To Request An Exchange
Please Whats App Us At +91-99026 85925 Or Mail Us At support@matapayals.com Within 7 Days Of Receiving Your Order.
Kindly Include:
* Your Order Details
* Images Of The Product
* Images Showing The Original Packaging And Tags
* Your Exchange Request And Preferred Replacement
Once Your Request Has Been Reviewed And Approved, Our Team Will Guide You Through The Exchange Process.
Unboxing Video & Transit Damage
We Take Great Care While Packing Every Mata Payals Order.
In The Unlikely Event That Your Product Arrives Damaged, Defective Or Incorrect, Please Share A Clear, Continuous And Unedited Unboxing Video, Recorded From The Moment The Package Is Opened.
The Original Product Tag Must Remain Attached, Even In The Case Of Transit Damage, For Us To Verify And Process The Request.
Sending Your Product To Us
Once Your Exchange Request Has Been Approved, Please Securely Pack The Product Along With Its Original Packaging, Tags And Invoice And Send It To:
Mata Payals
#441, 7th Cross
Sampige Main Road
Malleshwaram
Bengaluru – 560003
Karnataka, India
Phone: +91 99026-85925
Landline: 080-23562905
We Recommend Packing The Jewellery Securely To Prevent Any Damage During Transit.
Exchange / Store Credit
Once The Product Is Received And Inspected By Our Team, We Will Process The Approved Exchange.
Depending On Your Request And Product Availability, You May Choose To:
* Exchange The Product For Another Eligible Item, Or
* Receive The Eligible Product Value As Mata Payals Store Credit.
Store Credit Can Be Used Towards A Future Purchase From Mata Payals As Per Your Preference.
Shipping Charges
Shipping And Handling Charges Associated With An Exchange May Be Deducted From The Eligible Exchange/Store Credit Amount, Wherever Applicable.
Processing Time
Once We Receive The Product, Please Allow Approximately 6–8 Business Days For Inspection And Processing.
Our Team Will Keep You Informed Regarding The Status Of Your Exchange.
Undelivered Orders
Our Delivery Partners Will Make Multiple Attempts To Deliver Your Order. If An Order Remains Undelivered After 3 Delivery Attempts, The Applicable Shipping And Handling Charges May Be Deducted Before Any Eligible Store Credit Is Processed.
A Gentle Reminder
As Each Mata Payals Piece Is Carefully Handcrafted, We Encourage You To Take A Moment To Review Your Selection Before Requesting An Exchange.
Our Team Is Always Happy To Assist You With Product Details, Sizing Or Any Questions You May Have Before Or After Your Purchase.
Thank You For Choosing Mata Payals And Supporting The Artistry Of Handcrafted Silver Jewellery.
