FAQ’s

Our silver jewellery is crafted in 925 sterling silver unless otherwise specified on the individual product page. Product details, including purity, polish, stones and size, are mentioned in the product specifications.

Many of our pieces are handcrafted by skilled artisans. Minor variations in finish, detailing, stone placement, dimensions or weight may occur and are part of the handcrafted nature of the jewellery.

We make every effort to represent each product accurately. However, colours and finishes may appear slightly different depending on lighting, photography and your device’s display settings. Product dimensions may also appear larger or smaller in close-up photographs.

Please refer to the size and measurements provided on the product page before placing your order. For additional sizing assistance, contact us on WhatsApp at +91 99026 85925.

Products that can be added to the cart are generally available for purchase. As many designs are produced in limited quantities, an item may sell out before checkout is completed.

Restocking depends on the design and availability of materials. While an identical piece may not always return, a similar design or made-to-order option may be available. Please contact us with the product image or link for assistance.

Engraving or customisation may be available for selected products. Please contact us before placing your order so that our team can confirm feasibility, charges, timelines and exchange eligibility.

Store your jewellery in its original Mata Payals box or a sealed container after use. Keep it away from moisture, perfume, lotions and harsh chemicals, and wipe it gently with a soft cotton cloth before storing.

Select the product you wish to purchase, choose the required size or option, add it to your cart and proceed to checkout. Review your contact, delivery and payment details carefully before confirming the order.

The payment methods currently available for your order will be displayed during checkout. These may include UPI, debit cards, credit cards and other supported online payment options.

Partial Cash on Delivery may be available for eligible orders placed through WhatsApp. Please contact us at +91 99026 85925 to check availability and applicable conditions before ordering.

Please check your payment information and internet connection before trying again. If your account has been debited but the order was not confirmed, the amount is generally reversed by the bank or payment provider automatically. If it is not reversed within the applicable banking timeline, contact us with the transaction details.

An item may be added if the original order has not yet been dispatched. Please contact us immediately with your order number. Once an order has been dispatched, a separate order will need to be placed.

A cancellation request may be submitted within four hours of placing the order, provided it has not already been dispatched. Orders cannot be cancelled after dispatch.

Yes. We offer free and secured shipping on orders delivered across India.

Orders are generally processed within 1–2 business days. Delivery is estimated within 3–5 business days after dispatch. Timelines may vary during festivals, public holidays, severe weather or for remote locations.

Yes. International shipping is available at a flat charge of ₹3,000 per package. Orders are generally delivered within 4–8 business days after dispatch, depending on the destination and customs clearance.

No. Customs duties, import taxes and other destination-country charges are the customer’s responsibility. These charges are determined by local authorities and are not controlled by Mata Payals.

Tracking details will be shared by email or SMS once your order has been dispatched.

Yes. A family member, colleague or another authorised person may accept the parcel at the delivery address. Please ensure that someone is available to receive it and that the contact number provided with the order is reachable.

We currently do not offer returns or refunds. Eligible products may be exchanged in accordance with our Exchange Policy.

Please contact us within seven days of delivery. The product must be unworn, unused and in its original condition, with all tags, packaging and the invoice intact.

WhatsApp us at +91 99026 85925 or email support@matapayals.com within seven days of receiving your order. Include your order details, product photographs, photographs of the original packaging and tags, and your preferred replacement.

Contact us promptly and share a clear, continuous and unedited unboxing video recorded from the moment the sealed package is opened. The original product tag must remain attached for the request to be verified and processed.

Once the product is received, please allow approximately 6–8 business days for inspection and processing. Depending on approval and product availability, an eligible exchange or Mata Payals store credit may be provided.

Shipping and handling charges associated with an exchange may be deducted from the eligible exchange or store-credit amount wherever applicable.

For complete terms and eligibility requirements, please refer to our Exchange Policy.

Mata Payals
#441, Sampige Main Road, 7th Cross
Malleshwaram, Bengaluru, Karnataka – 560003

We are open Monday to Sunday, from 11:00 AM to 8:30 PM.

WhatsApp: +91 99026 85925
Landline: 080-23562905
Email: support@matapayals.com

Our team generally responds during store hours.